Durham County’s IS&T Department provides a very broad offering of services that range from functional to highly strategic. Listed below is a comprehensive view of the services that our Department provides to County agencies,

Innovation Programs & Strategic Consulting

• Business Intelligence & Analytics
• Business Process Re-engineering
• Performance-based Reporting Consulting
• Engineering Analysis & Consulting
• Project Management & Consulting
• Open Data Management & Support
• Departmental Hardware & Software Consulting
• SAAS (software-as-a-service) Consulting

Audio/Visual (AV)

• AV/IT Consultation
• Event and Meeting Setup Consultation

Business Systems & Applications

• Application Hosting
• Asset Inventory Management
• Business Systems Support (Budget, Finance, Human Resources)
• Custom App Development
• Data Backup and Restore
• Database Administration
• Document Management (digitizing business process and workflow)
• 3rd Party Application Consulting (NCFAST, Patagonia, …..)

Communication & Collaboration

• Call Center Services
• Cloud Storage via OneDrive
• Digital Signage
• Email & Email Archiving
• Employee Collaboration via Lync
• File Sharing & Storage
• Telephone Support Services
• Voicemail Services
• Web Conferencing via Lync
• Work-from-Anywhere (remote access)

Community Engagement

• Computer Donation Program
• County-wide IT Tradeshow
• Engineering Analysis & Consulting
• IT Mentoring Program

DCO Employee Support

• Computer Lifecycle Management
• Field Technician Services
• Managed Print Services
• Password Resets and Password Self-Service
• Personal Computing & Devices
• Software Support
• Tech Support – by Phone
• Tech Support – In Person
• Warranty Service – Personal Computers
• Workstation Problem Resolution

Digital Content Management

• DCO Website Management
• Digital Engagement (social media, video, etc.)
• Intranet Content Management
• Mobile App Development
• SAP Portal Services
• Web Content Management
• Web Graphics

Hardware & Software

• Data Center Co-location Services
• Data Transfer for Personal Devices
• Load Balancing and SSL Offload
• Network Monitoring
• Server Colocation
• Servers – Virtual, Physical
• Storage Management
• Systems Design Consulting
• Web Application – Hosting
• Windows Application Support, Troubleshooting, Installation
• Workstation Software Updates

Information & Training

• Alerts (outages, news)
• Lunch & Learn Webinars
• Cyber-Security Training
• Networking & Connectivity
• Cabling
• Fiber management
• Internet access
• Smartphones & Mobile Data
• Wired network access services
• Wireless network access
• Wiring

Information Security

• Authentication and Authorization
• Education, Training, and Awareness
• Data Encryption
• Desktop Anti-Malware
• Firewall Management Services
• Intrusion Detection
• Network Security
• SPAM Filtering
• Audit Compliance